crikex bangla Privacy Policy

crikex bangla ("we", "our" or "platform") places the highest priority on user privacy. This privacy policy explains what information we collect when you visit our website, create an account, or use any of our services — how that information is processed and under what circumstances it may be shared with third parties.

Before reading this policy, you should read our Terms and Conditions, as both documents together govern the legal relationship between you and crikex bangla. Continuing to use this website means you agree to all the terms of this privacy policy.

crikex bangla collects user information through various methods. The information collected can be divided into two main categories: information provided directly by you and information collected automatically.

A. Personal Information Provided Directly

Information you provide yourself during registration, verification, or transactions:

• Full name (as per national identity card)
• Date of birth (for age verification — 21+ age requirement)
• Valid email address
• Mobile number (Bangladeshi)
• Home address
• Identity verification documents (copy of national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or bank account details)

B. Automatically Collected Information

Information collected through technical means while you use the platform:

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Pages visited and click patterns
• Information obtained from cookies and similar tracking technologies

C. Transaction and Gaming Activity Information

• Deposit and withdrawal history and amounts
• Betting history and gaming activity logs
• Bonus claim and usage records
• Support team communication records

crikex bangla uses collected information only for the legitimate purposes listed below. Your information is never sold to any third party for commercial purposes.

3.1 Account Management and Verification

This information is used to complete the registration process, ensure login security, and accurately verify the identity of each account holder. Age verification (21+) is an integral part of this process.

3.2 Service Delivery and Improvement

Information is needed to provide game access, process deposits and withdrawals, award bonuses, and deliver customer support. It is also used to analyse user preferences and improve the quality of the platform.

3.3 Security and Fraud Prevention

Automatically collected information is used to prevent unauthorised access to accounts, identify suspicious transactions, and maintain the overall security of the platform.

3.4 Legal Compliance

Under relevant laws and regulations, it may be legally required to retain and provide certain information. In such situations, information is supplied in response to legitimate requests from authorities.

3.5 Communication and Notifications

Your registered email and mobile number are used to keep you informed about account activity, transaction confirmations, promotional updates, and important policy changes.

The crikex bangla website uses cookies and similar technologies (such as local storage and session storage). These are stored in your browser as small data files.

4.1 Essential Cookies

These cookies are necessary for the core functions of the platform — maintaining login sessions, validating security tokens, and retaining cart information. Without them the website will not function properly.

4.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. The data collected is generally in aggregated form and does not directly identify any individual.

4.3 Cookie Controls

You can block or delete cookies from your browser settings. Keep in mind that disabling essential cookies will limit many features of the platform.

crikex bangla never sells your personal information. However, information may be shared in a limited way in the specific circumstances below:

5.1 Service Provider Partners

Selected third-party services are used for payment processing (bKash, Nagad, Rocket, and bank transfers), managing technical infrastructure, and providing customer support. These partners are contractually bound to protect the confidentiality of information.

5.2 Legal Authorities

Information may be provided to comply with court orders, requests from legitimate investigative agencies, or requirements under applicable law. Only the minimum necessary information is supplied in such cases.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership. You will be notified in advance at your registered email if such a change occurs.

crikex bangla has put in place multiple technical and organisational steps to keep your personal and financial information secure.

6.1 Encryption

All data transmitted on the website is protected through SSL (Secure Socket Layer) encryption. Industry-standard encryption methods are followed when storing payment information.

6.2 Access Controls

Access to user information is restricted to authorised staff only and granted on a need-to-know basis. A log is kept of every access.

6.3 Regular Security Reviews

Security assessments and penetration tests are conducted regularly to identify potential vulnerabilities. Security measures are continuously updated to address new threats.

6.4 Your Own Responsibility

Never share your account password or OTP with anyone else. If you notice suspicious activity, report it immediately via our 24/7 live chat.

crikex bangla retains user information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Information for active accounts is retained for the full duration that the account remains open.
• Records of certain financial transactions may be kept for several years after account closure to meet legal obligations.
• Cookie-based information is generally kept for a much shorter period, depending on the type of cookie used.
• Support communication logs are kept for a limited period for the purpose of improving service quality.

Once the set period has passed, information is securely deleted or anonymised so that no specific individual can be identified from it.

crikex bangla believes that users have the right to control their own personal information. If you have an account on this platform, you may exercise the following rights:

8.1 Right to Access

If you want to know what information we hold about you, submit a request to support. We will provide a summary of your information within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or outdated, you may request a correction. Some information can be changed directly from account settings; for the rest, contact support.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be possible to delete immediately.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes. There is an option to opt out of promotional communications through support.

To learn more about these rights or if you have any questions, contact us. Our Responsible Gaming Guidelines contain further details on managing your account.

crikex bangla's services are strictly for those aged 21 and above. No information from anyone under the age of 21 is knowingly collected.

Age verification is mandatory during registration. If we become aware that information from a minor has been collected unintentionally, that account will be closed immediately and the relevant information deleted.

crikex bangla reserves the right to review and update this privacy policy as needed. For significant changes, a notification will be sent to your registered email and the "Last updated" date at the top of this page will change.

If you continue using the platform after a revised policy is published, you will be considered to have agreed to the new terms. Make a habit of checking this page regularly.

For any questions about the privacy policy that are not answered in our FAQ, contact us directly.

If you have any questions or comments about this privacy policy, or wish to exercise your rights regarding your information, contact crikex bangla through the following: